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FAQ

Here are our most Frequently Asked Questions (FAQ) and answers. If you have any questions not answered here, please do contact us.

About Sakura House

Q How does SAKURA HOUSE differ from ordinary real estate agencies in Japan?

Q What is "SAKURA HOUSE"?

Q How does the cost of SAKURA HOUSE compare with hotels and regular apartments?

Q Where is your office located?

Q Can I contact you in English?

About our rooms

Q What's included in the rent?

Q Are rooms equipped with a telephone line?

Q I would like to know more about the reservation procedure.

Q What is the difference between a share house / an apartment / a dormitory?

Q Are rooms furnished?

Q Are rooms equipped with air conditioners?

For reservation

Q Where should I pick up my keys on the move-in day?

Q I am Japanese. Can I reserve a room?

Q What kind of documents do I need to sign the Lease Agreement?

Q Is it possible to reserve a room from overseas?

Q I’m planning to go to Tokyo in 6 months. Can I reserve a room now?

Q How long is the minimum rental term?

Q I would like to take a look at the room. Can you arrange a viewing?

Q What else do I have to pay?

Q Do I need a guarantor?

Q I want to share a guest house room with someone else.

Q I am under 20 years old. Can I reserve a room?

Q After I pay the deposit, can I transfer my reservation to another room?

Q I would like to share an apartment or a room in a Share House with my friends.

Q Your office closes at 8 p.m. My flight arrives at Narita Airport at 5 p.m. Do I have enough time to check in?

About Advanced Reservation

Q Who is entitled to make an Advanced Reservation?

Q It is my first time in Tokyo and I do not know which area is good for living, can I contact Sakura House in order to find the best accommodation for me?

Q If I changed my flight ticket, can I also change my move in date?

Q What happens if one month before my move in date, there is no room I like?

Q After paying the deposit, if I am not planning to come to Japan anymore, what happens with my deposit?

Q What happens if after I move in I am not happy with my room choice?

Q Which other benefits or advantages would I get if I make an Advanced Reservation?

Q Why should I use the Advanced Reservation and pay a deposit now if I am not guaranteed to have the accommodation I want?

During your stay

Q The TV / fridge / air-conditioner is not working properly...

Q What is "Sakura Event"?

Q Do I need to inform Sakura House before I move out? What exactly does the "1-month Move-out Notice" mean?

Q When is the monthly cut-off date? When do I pay next month’s rent?

Q My friend is coming to Tokyo. Can I let her / him stay in my room?

Q I am a smoker. Can I smoke in the room?

Q Can I enter my room again after check-out?

Q Can I specify a time range for the check-out inspection?

Q What is "Move-out Inspection"?

Q I wish to move out during the middle of the month, do I still have to pay for the remainder of the month?

Q There will be 2 of us. Is it possible to have an extra bed?

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