Privacy / Cookie Policy

Effective date of this privacy notice: October 17, 2018


Since its establishment in 1992, SAKURA HOUSE CO., LTD. (hereinafter referred to as “the Company”) has offered rental accommodation such as guest houses and apartments at a reasonable price to customers from over 100 different countries each year.

Personal Information

This website (hereinafter referred to as “this Website”) acquires information (hereinafter referred to as “Personal Information”) required for contacts and transactions during procedures that include, but are not limited to, room reservations and inquiries, such as the customer’s name, address, telephone number, age, nationality, gender and e-mail address.

The Company may also collect Personal Information that include, but not limited to, the following:

  • The customer’s IP address
  • The customer’s cookie ID
  • The customer’s web browser
  • The customer’s location
  • The web contents the customer viewed on this Website
  • The advertisements the customer viewed or clicked through Etc.

The Company works to protect the customer’s privacy and strictly manages the customer’s Personal Information while complying with Japan’s Personal Information Protection Act and other related laws, ordinances, and standards. All Personal Information provided to the Company will not be provided or submitted to a third party, unless the customer’s agreement is obtained or if there is a valid reason for such action, as explained below. The customer’s Personal Information shall be appropriately acquired, used and provided within the scope of the Company’s business, such as in room reservations, inquiries, and the sending of information about various events and promotional campaigns. If Personal Information will be used for purposes other than those clearly stated when the customer provides the Personal Information, the customer will be contacted within a reasonable timeframe. Personal data that has been provided to the Company can be, if legally possible, deleted. Customers can request the deletion of personal digital information by sending an e-mail to [email protected]. Deletion requests will be fulfilled within 28 days.

Provision for third parties

Personal Information provided by the customer shall not be disclosed, provided, or transferred to a third party except in the following cases:

  • When it is required to carry out the business of the Company and the Company’s group companies, such as providing information about various events, and in the promotion of products and services.
  • When it is required to carry out the business of the Company’s subcontractors (Please refer to “Management of subcontractors”)
  • When agreement to do so has been obtained from the customer

However, Personal Information may be disclosed or provided without obtaining agreement from the customer in the following cases:

  • If the Company is ordered to disclose Personal Information for legal reasons
  • If it is impossible for the Company to obtain agreement from the customer and there is danger of damage to the life, health, or assets of the customer or a third party
  • If the Company is required to do so for serious and urgent reasons related to the customer, the Company, or a third party

Management of subcontractors

When entrusting the processing of Personal Information to a third party, the Company inspects whether or not the subcontractor is protecting Personal Information in a safe manner and enters into a nondisclosure agreement with the subcontractor.

The use of cookies

Some of this Website’s pages use cookies in order to make it possible to view this Website in a smooth fashion. When the customer visits this Website again, cookies are used to confirm whether or not the computer had been used to visit this Website previously and to simplify form input.

Web browsers can be set so that they will not accept cookies. Information on changing web browsers’ cookie settings can be found on the respective browsers’ websites.

Please note that disabling cookies may cause some of this Website’s features to not function properly.

Secure Sockets Layer (SSL) is used to make it easier for customers to use this Website by encrypting transmitted information. It is not used to identify the specific Personal Information of a customer. The inquiry forms on this Website support SSL, allowing names, e-mail addresses, and other Personal Information provided by the customer to be protected and safely transmitted to the Company.

Social media

Use of the Company’s accounts on social media such as Facebook, Instagram, Twitter, etc. will bind customers to the privacy policies of the respective media. The Company strongly suggests that customers familiarize themselves with each media’s functions and privacy settings. Personal Information may be shared from social media to the Company, such as names, interests, gender, marital status, images, comments, etc. The Company shares cookies and access data with social media networks for marketing purposes. To opt-out, disable your browser cookies.

Revisions to this Privacy/Cookie Policy

When revisions have been made to this Privacy Policy, they will be announced on the Site. Please confirm the latest information on this Website.


Contact SAKURA HOUSE by sending an e-mail to [email protected].

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